Built For IT resellers, VARs and MSPS
After more than 10 years working with the IT industry we know what you need to improve your business and have developed an ideal solution.
Empower Your Sales Teams
Give your sales team the time and insights it needs to develop winning strategies by eliminating manual tasks and giving them access to real-time customer data.
Fully Connected - Fully Automated
Linked to all of your system plus those of your suppliers and even customers. Helps your business communicate and grow.
Modern Selling Feature List
Order Status And Tracking
Automatically updates order status and tracking by EDI links to distributors. You and your Customer know where their orders are.
Allowing you to recognise issues early and plan / take action for arrival, giving better account management, and freeing up sales people’s time, gives your business the professional touch – loyalty admiration thus increased spend.
360 Account View
Links to your systems to show invoices, payments, credits, credit limit, returns and statements. Gives your customers 24/7 access to information they need.
Saves time on routine tasks, but more than that gets you paid more quickly as the customer know what they owe.
Account Management
Authorised customers are able to enter and maintain their billing, address, delivery details and payment preferences bidirectionally synched with your systems. Allowing them to maintain and manage their account.
Ensuring you have accurate data and saving time in account maintenance. No more missed payments or deliveries to old addresses and reduced fraud – reducing losses and adding to your bottom line.
Purchase Authorisation And Approval
Controls who has permission to buy and gives an approval process for orders- both internal and external – covering budgetary, product and technical approval. Making sure the right products are ordered.
Allows your customer to order with their own organisational controls in place. Resulting in less returns and more upsell opportunities, forcing technical review of complex orders to increase amount spent.
Built-In Helpdesk
Use our proprietary helpdesk or use our pre-built links to your existing system to embed this within your portal. An integrated helpdesk makes your portal a one stop shop for answers.
Customers questions are answered quickly and easily within your custom environment. Drawing them in to your portal and the interaction with your marketing messages will result in more sales.
Guided Selling Module (CPQ)
Easily create configuration wizards. Helps your customers and sales people decide what to buy when needs are complex.
Ensures the right products / services for the job to be done are included, enabling less skilled salespeople and customers to specify more complex requirements. This reduces training for salespeople and increases order size.
Great Free Text Search
Elastic search, BI and AI make finding things so easy. Your customers can simply type in what they want without having to look around.
Your top selling and promoted products are prioritised – you benefit from the whole channels search analysis. Your customers will keep coming back as your site is Amazon easy.
Bundles
Group a collection of products and services together. Makes it easy to order a large number of items without missing key components.
Saves time for buyers. This locks customers in to your company and allows for higher margins as direct price comparison is more difficult.
Configurators
Include wide range of product configurators, from ink and toner, through to system RAM, cables, network connectivity and even your own. Allows the customer to find compatible products easily.
This ensures the right products are ordered, resulting in fewer costly returns and less time spent checking compatibility.
Full Product Descriptions Provided
Over 1.4m product descriptions matching IT products sold by distribution with long descriptions and multiple images and resources. This lets the customer know exactly what they are buying.
You no longer have to compile product descriptions yourself. Your customers will be able to find the detail they need and thus have the ability to place orders with confidence.
Custom Catalogues And Products / Services
Let customers only see a curated catalogue of products they have agreed to buy from you at agreed prices and from optimal suppliers. Allows procurement policies necessary to be within your business relationship online.
Allows the site to be accessed by a wider group of people within your customer as appropriate controls are in place. Fundamentally this will win business as you support and define your customers IT needs.
Personalised Buying Lists
Create lists of key products for your customers or let them create their own requisition pads. Users can buy regular items quickly.
Items won’t be forgotten. This means you will sell more of your run rate products and bundles.
Product Recommendations
Lists of alternative or complementary products are automatically generated. Let customers see what other items they need from our recommendation engine.
Your customers will get all they need to complete their project. Sales will increase at high margin by getting additional items added to the order.
Personalised Messaging & Segmentation
Communicate online directly to individuals and groups based on buying habits or opportunities your salespeople have identified. Unite offline and online messages. Trigger and identify sales opportunities on your web site.
Customer will appreciate having relevant suggestions and funnels, and an improved experience. Your team will identify and grow any sales opportunities
Customer-Specific Pricing
Display uniform prices across all channels to your customers – setting the margins you agree, based on gov/ed cost prices too. The prices you agree with your customers will be accurate and consistent.
Sell to your customers at the right price level. Maximise margins and minimise cost prices resulting in greater profit.
Automate Hardware Procurement
Electronic connections to distribution enable orders to be sent, order status and tracking to be interrogated and product serial numbers and other information to flow through to you and your customers. Reliable, accurate and instant bidirectional flow of information with your suppliers means you will be up to date in real time on any issues.
Save time and money processing orders – with fewer mistakes. A complete record of all your orders – plus serial numbers keeps customers happy, allows proactive action on delay and gets all key information recorded in your systems.
Automate Cloud & Services Billing
Process billing reports from cloud service providers to create sales orders by customer that are imported straight into your ERP / accounts / CRM systems. The end customer has visibility on of the orders on your portal, and, via single sign on, can go straight to the relevant cloud provisioning tools. (CSP Partners include Ingram & Techdata) Saves time on billing administration.
Gives you and your customers complete access to the costs and breakdowns of cloud services. Allows you to reconcile and manage usage thus saving money where services are not being used to their full extent.
ERP & CRM Integration
Our integration platform allows links from one system to another passing through our middleware. Links PSA, CRM, ERP and suppliers giving a 360 view of business activity.
Up to date information in all your systems without spending time allows your business to work more effectively. By having access everywhere you will be easily and effectively able to solve any issues and communicate this information to your customers.
PunchOut To Your Customers Purchasing Portals
Link to your customers procurement systems such as Ariba, SAP and Oracle. This is a requirement for many of your key customers.
By allowing PunchOut – rather than free text orders or catalogue upload you can market to your customers. Once the customer is on your punch out site he can only buy your products – making you a one stop shop.
Real-Time Stock And Prices From Distribution
Connected to over 500 suppliers globally – our system gets real time stock and prices from suppliers systems. This allows you to reliably quote and accept orders.
Pricing is specific to your account and customer so you will minimise the price paid as well as comparing the market. This will improve your margins, save time and increase reliability.
Collaborative Quoting & RFQ
Offline quotes synchronised to your online portal, customers create their own RFQs online. Shared access to an online areas to view and collaborate on quotes.
Ensures the right products / services for the job to be done are included, enabling less skilled salespeople and customers to specify more complex requirements. This reduces training for salespeople and increases order size.
Embedded Chat – Plus Voice & Video
Move from a web page to chat, voice or even video instantly .Get the right person notified when key customers are taking specified actions so they can step in to proactively help.
Solve buyers issues upfront and provide proactrive support when needed. Spot and close sales opportunities.
Shared Space – Group Involvement
Involve multiple constituents in the sales process from your team and the customer side. Gets everyone involved and committed to the outcome.
Less project reworking and quicker approval. Projects are delivered more reliably.
End-User Reporting Suite
Let’s your customers analyse their spend. Your customers will know what they have bought from you and can use this information in their business expense reports inc UNSPSC.
Your company is now supporting your customers purchasing controls and business reporting needs. This will encourage them to consolidate spend with you.
Internal Tools To Report On Your Business Goals
A huge range of reports showing details of sales, returns, customer analysis and growth. Allows you to know in real time hwo your business is performing
Lets you take action to address issues such as high return rates for key products. Opens up opportunity detection by letting salespeople see what their customers are looking for and thus sell in to them.
Opportunity Detection
Tools to drive sales growth with your existing customers. Report on customer activity to spot buying signals or potential loss of business.
Your sales team can now quickly determine how to invest their time to build relationships. You will identify hidden value in your customer base.
Optimize The Conversion Funnel
Reduce abandoned carts with proven best practices, including emailing abandoned carts, creating leads for sales people, and payment alternatives. This helps to close more sales.
A higher percentage of customers complete the buying process. This fundamentally adds to your bottom line.
Access To Uniform Prices And Price History
Customer specific Prices calculated automatically from suppliers stock with visibility of previous price paid. Consistently price your products and maintain margin.
Customers trust your pricing policy, hence they will engage more with your business and buy more – even at higher margins.
All Billing Information At Fingertips
Customers know what you have charged them. Easily answer customer billing queries.
Remove routine tasks and improve customer service. Debtors days will decrease and the customer knows the status of all his bills.
Exposing All The Product Information
Product information provided, inc images, categories, UNSPSC.and much more – for over 2m products. Customers become fully aware of what they are purchasing.
You don’t have to maintain product descriptions or compile your own lists. This is essential for customers to be able to buy from you and will enable online and offline sales.
Access To Uniform Prices And Price History
Customer specific Prices calculated automatically from suppliers stock with visibility of previous price paid. Consistently price your products and maintain margin.
Customers trust your pricing policy, hence they will engage more with your business and buy more – even at higher margins.
Other niche but important features
Multi-Currency, Multilingual and multi region, Credit Limit Checks, Payment Card Tokenization, Accounts and Contacts and Global User functionality, Sell services, cloud billing automation, Technology as a service, Mobile responsive and a Full API.
That’s not all. Our shopping cart is based on Magento – hence you have access to a Massive App Store, giving near limitless opportunities to customise and enhance your store.
Grow Your B2B Ecommerce Business Quickly And Easily
Full service or involve your team in all set up processes including design and build, system integration, hosting and deployment.
Hit The Market Fast
Launch in record time and start generating revenue sooner with the fastest B2B ecommerce implementation on the market.
Innovate Quickly
A huge range of additional plugins available to achieve virtually anything, Limitless options to expand, develop and improve the site with your team, ours or third parties.
Make Online Work For Your Business
You must adapt to this massive change in the market if you are going to thrive in the future. We will help you embrace this new sales strategy.
Chairman Statement - Tony Meyers
“We earn our money via monthly fees not big upfront set up costs. To survive and thrive we must hold on to happy customers for the long term who profit from our services. Whether you join our customer community or not realise that your business needs to embrace at least some of the principles we have defined as Modern Selling.”
